Fast boats
Schedule changes can happen due to sea condition, operator changes, seat availability, and port operations. Open return rules vary by operator.
WeatherOperator rules
General rules.
Last updated: 7 May 2026.
Before confirmationNo confirmed booking yetIf final details or payment have not been confirmed, the request can usually be changed or cancelled without supplier cancellation fees.
After confirmationSupplier rules applyOnce a booking is confirmed, cancellation, reschedule, and refund options depend on the specific operator, ticket type, date, route, and payment terms.
No-show / late arrivalUsually non-refundableMissed pickup, missed check-in, late pier arrival, or customer no-show may result in loss of ticket or deposit according to supplier rules.
Weather and safetyOperator decisionBoats, snorkeling, diving, rafting, volcano hikes, water sports, and enduro can be changed, delayed, or cancelled for safety or weather reasons.
Refund processingTiming variesApproved refunds may take time depending on payment method, bank processing, supplier settlement, and administrative checks.
Typical handling by service type.
Final wording for each booking is confirmed before payment.
Activities
ATV, rafting, volcano, enduro, diving, snorkeling, and water sports may have safety, age, health, certification, or weather limits.
SafetyEligibility
Private tours and drivers
Driver, car, guide, route, overtime, and pickup changes are handled by availability and confirmed route terms.
RouteTiming
Support
Send the booking name, date, and service if you need to change a reservation.
We will check supplier options and tell you clearly what can be changed, what fees apply, and whether a refund or reschedule is possible.
Send us
- Booking name
- Service and date
- Reason for change
- Preferred new date/time
- Payment reference if available